People should have the option to communicate

With N.W.T. government's departments in the nine official Indigenous languages on the phone — not just English and French — say language advocates and the territory's official languages commissioner.

Brenda Gauthier, the N.W.T.'s languages commissioner, said Indigenous languages are absent from the territorial government's services.

When residents seek out services in an official Indigenous language, government employees don't know where to turn to ensure they can be served in their language of choice, she said during an annual report she delivered Thursday in a standing committee on government operations.

The committee is reviewing the Official Languages Act, as it is supposed to do every five years.

The act gives 11 languages equal status within all institutions of the N.W.T. government, but Gauthier said when you phone a territorial department, active offers — a recorded message that says you can communicate in a different language when you call an organization, for example — are only provided for French.

"The Francophone … Secretariat ensures this is done within the government institution by working with the departments at providing services," said Gauthier.

Interpreter training has been 'wiped off the face of the N.W.T,' say language advocates

Of the N.W.T.'s 11 official languages, only English and French are routinely available in N.W.T. government departments, and should be expanded to include Dëne Sųłıné Yatıé (Chipewyan), Nēhiyawēwin (Cree), Dinjii Zhu’ Ginjik (Gwich’in), Inuinnaqtun, Inuktitut, Inuvialuktun, Sahtúot’ı̨nę Yatı̨́ (North Slavey), Dene Zhatıé (South Slavey) and Tłı̨chǫ Yatıì. (Prince of Wales Northern Heritage Centre)

Gauthier said the Indigenous Language and Education Secretariat's mandate is to revitalize language.

She wants the secretariat to expand that mandate to include "service" and to work with territorial government departments like the Francophone Secretariat does to "ensure that Indigenous languages are being heard within these same institutions."

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